Class: Readiness::Repos::ZendeskSalesforceSync

Inherits:
Client
  • Object
show all
Defined in:
lib/support_readiness/repos/zendesk_salesforce_sync.rb

Overview

Defines the class ZendeskSalesforceSync within the module Readiness::Repos.

Author:

  • Jason Colyer

Since:

  • 1.0.28

Class Method Summary collapse

Methods inherited from Client

auth_error, bad_request_error, convert_actions, convert_conditions, convert_standard_names_to_ids, convert_ticket_form_agent_conditions, convert_ticket_form_brands, convert_ticket_form_end_user_conditions, convert_ticket_form_names_to_ids, convert_view_names_to_ids, convert_view_restrictions, covert_ticket_form_field_ids, create_package!, erb_renderer, handle_request_error, not_found_error, not_processible_error, put_into_archive, recursively_deflate_directory, timestamp_filename, to_clean_json, to_clean_json_with_key, to_hash, to_nearly_clean_json, to_nearly_clean_json_with_key, to_param_string, write_entries

Class Method Details

.comparable_accounts ⇒ Hash

Create a comparable account object

Parameters:

  • org (Hash)

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 642

def self.comparable_accounts
  new_accounts = Marshal.load(Marshal.dump(@accounts))
  new_accounts.map { |a| a.delete('sold_to') }
  new_accounts
end

.compare_global_organizations(redis_client, zendesk_client, salesforce_client, verbose = false) ⇒ Hash

Generate a comparison hash for Zendesk Global

Examples:

require 'support_readiness'
zendesk_config = Readiness::Zendesk::Configuration.new
zendesk_config.username = ENV.fetch('ZD_USERNAME')
zendesk_config.token = ENV.fetch('ZD_TOKEN')
zendesk_config.url = ENV.fetch('ZD_URL')
zendesk_client = Readiness::Zendesk::Client.new(zendesk_config)

sfdc_config = Readiness::Salesforce::Configuration.new
sfdc_config.api_version = '58.0'
sfdc_config.client_id = ENV.fetch('SFDC_CLIENTID')
sfdc_config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
sfdc_config.password = ENV.fetch('SFDC_PASSWORD')
sfdc_config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
sfdc_config.username = ENV.fetch('SFDC_USERNAME')
sfdc_client = Readiness::Salesforce::Client.new(sfdc_config)

redis_client = Readiness::Redis.new(ENV.fetch('REDIS_HOST'), ENV.fetch('REDIS_PORT'), ENV.fetch('REDIS_PASSWORD'))

diffs = Readiness::Repos::ZendeskSalesforceSync.compare_global_organizations(redis_client, zendesk_client, sfdc_client, verbose = true)
# => Gathering from Salesforce...done
# => Gathering Organizations...received from Redis cache.
# => Determining differences...
# => - Differences for 123abc45 Example Org (123456789 / 001ABC123456)
# =>   - account_owner
# =>   - ZD:   Alice
# =>   - SFDC: Bob
# => done determining differences
# => Determining organizations not in SFDC to tag...done
# => Comparison report:
# => - Organization Creates:    0
# =>   - Contacts to create:    0
# => - Organization Updates:    1
# => - Orgs Not in SFDC to tag: 0

Parameters:

  • redis_client (Object) —

    An instance of Readiness::Redis

  • zendesk_client (Object) —

    An instance of Readines::Zendesk::Client

  • salesforce_client (Object) —

    An instance of Readines::Salesforce::Client

  • verbose (Boolean) (defaults to: false) —

    If you want verbose output or not

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 269

def self.compare_global_organizations(redis_client, zendesk_client, salesforce_client, verbose = false)
  differences = {
    creates: [],
    updates: [],
    not_in_sfdc: [],
    contacts: []
  }
  @redis_client = redis_client
  @zendesk_client = zendesk_client
  @salesforce_client = salesforce_client
  @verbose = verbose
  @accounts = determine_global_accounts
  @organizations = determine_global_organizations
  puts 'Determining differences...' if @verbose
  (comparable_accounts - global_comparable_orgs).each do |diff|
    org = @organizations.detect { |o| o['salesforce_id'] == diff['salesforce_id'] }
    if org.nil?
      unless diff['greatly_expired']
        puts "- Need to create #{diff['name']} (#{diff['salesforce_id']})" if @verbose
        differences[:creates].push(global_org_creation_object(diff))
        acc = @accounts.detect { |a| a['salesforce_id'] == diff['salesforce_id'] }
        differences[:contacts].push(acc['sold_to']) unless acc.nil?
      end
    else
      if @verbose
        puts "- Differences for #{diff['name']} (#{org['id']} / #{diff['salesforce_id']})"
        diff.keys.each do |k|
          next if diff[k] == org[k]

          puts "  - #{k}"
          puts "    - ZD:   #{org[k]}"
          puts "    - SFDC: #{diff[k]}"
        end
      end
      differences[:updates].push(global_org_update_object(diff, org))
    end
  end
  print 'Determining organizations not in SFDC to tag...' if @verbose
  accounts_ids = @accounts.map { |a| a['salesforce_id'] }
  differences[:not_in_sfdc] = @organizations.reject { |o| accounts_ids.include?(o['salesforce_id']) || o['not_in_sfdc'] }
  puts 'done' if @verbose
  differences[:creates].compact!
  differences[:updates].compact!
  differences[:contacts].compact!
  global_report(differences) if @verbose
  differences
end

.compare_usgov_organizations(redis_client, zendesk_client, salesforce_client, verbose = false) ⇒ Hash

Generate a comparison hash for Zendesk US Government organizations

Examples:

require 'support_readiness'
zendesk_config = Readiness::Zendesk::Configuration.new
zendesk_config.username = ENV.fetch('ZD_US_USERNAME')
zendesk_config.token = ENV.fetch('ZD_US_TOKEN')
zendesk_config.url = ENV.fetch('ZD_US_URL')
zendesk_client = Readiness::Zendesk::Client.new(zendesk_config)

sfdc_config = Readiness::Salesforce::Configuration.new
sfdc_config.api_version = '58.0'
sfdc_config.client_id = ENV.fetch('SFDC_CLIENTID')
sfdc_config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
sfdc_config.password = ENV.fetch('SFDC_PASSWORD')
sfdc_config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
sfdc_config.username = ENV.fetch('SFDC_USERNAME')
sfdc_client = Readiness::Salesforce::Client.new(sfdc_config)

redis_client = Readiness::Redis.new(ENV.fetch('REDIS_HOST'), ENV.fetch('REDIS_PORT'), ENV.fetch('REDIS_PASSWORD'))

diffs = Readiness::Repos::ZendeskSalesforceSync.compare_usgov_organizations(redis_client, zendesk_client, sfdc_client, verbose = true)
# => Gathering from Salesforce...done
# => Gathering Organizations...received from Redis cache.
# => Determining differences...
# => - Differences for 123abc45 Example Org (123456789 / 001ABC123456)
# =>   - account_owner
# =>   - ZD:   Alice
# =>   - SFDC: Bob
# => done determining differences
# => Determining organizations not in SFDC to tag...done
# => Comparison report:
# => - Organizations
# =>   - Creates:            0
# =>   - Updates:            1
# =>   - Not in SFDC to tag: 0

Parameters:

  • redis_client (Object) —

    An instance of Readiness::Redis

  • zendesk_client (Object) —

    An instance of Readines::Zendesk::Client

  • salesforce_client (Object) —

    An instance of Readines::Salesforce::Client

  • verbose (Boolean) (defaults to: false) —

    If you want verbose output or not

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 361

def self.compare_usgov_organizations(redis_client, zendesk_client, salesforce_client, verbose = false)
  differences = {
    creates: [],
    updates: [],
    not_in_sfdc: []
  }
  @redis_client = redis_client
  @zendesk_client = zendesk_client
  @salesforce_client = salesforce_client
  @verbose = verbose
  @accounts = determine_usgov_accounts
  @organizations = determine_usgov_organizations
  puts 'Determining differences...' if @verbose
  (comparable_accounts - usgov_comparable_orgs).each do |diff|
    org = @organizations.detect { |o| o['salesforce_id'] == diff['salesforce_id'] }
    if org.nil?
      unless diff['greatly_expired']
        puts "- Need to create #{diff['name']} (#{diff['salesforce_id']})" if @verbose
        differences[:creates].push(usgov_org_creation_object(diff))
      end
    else
      if @verbose
        puts "- Differences for #{diff['name']} (#{org['id']} / #{diff['salesforce_id']})"
        diff.keys.each do |k|
          next if diff[k] == org[k]

          puts "  - #{k}"
          puts "    - ZD:   #{org[k]}"
          puts "    - SFDC: #{diff[k]}"
        end
      end
      differences[:updates].push(usgov_org_update_object(diff, org))
    end
  end
  print 'Determining organizations not in SFDC to tag...' if @verbose
  accounts_ids = @accounts.map { |a| a['salesforce_id'] }
  differences[:not_in_sfdc] = @organizations.reject { |o| accounts_ids.include?(o['salesforce_id']) || o['not_in_sfdc'] }
  puts 'done' if @verbose
  usgov_org_report(differences) if @verbose
  differences
end

.compare_usgov_users(redis_client, zendesk_client, salesforce_client, verbose = false) ⇒ Hash

Generate a comparison hash for Zendesk US Government users

Examples:

require 'support_readiness'
zendesk_config = Readiness::Zendesk::Configuration.new
zendesk_config.username = ENV.fetch('ZD_US_USERNAME')
zendesk_config.token = ENV.fetch('ZD_US_TOKEN')
zendesk_config.url = ENV.fetch('ZD_US_URL')
zendesk_client = Readiness::Zendesk::Client.new(zendesk_config)

sfdc_config = Readiness::Salesforce::Configuration.new
sfdc_config.api_version = '58.0'
sfdc_config.client_id = ENV.fetch('SFDC_CLIENTID')
sfdc_config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
sfdc_config.password = ENV.fetch('SFDC_PASSWORD')
sfdc_config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
sfdc_config.username = ENV.fetch('SFDC_USERNAME')
sfdc_client = Readiness::Salesforce::Client.new(sfdc_config)

redis_client = Readiness::Redis.new(ENV.fetch('REDIS_HOST'), ENV.fetch('REDIS_PORT'), ENV.fetch('REDIS_PASSWORD'))

diffs = Readiness::Repos::ZendeskSalesforceSync.compare_usgov_users(redis_client, zendesk_client, sfdc_client, verbose = true)
# => Gathering from Salesforce...done
# => Gathering Users...received from Redis cache.
# => Determining differences...
# => - Differences for alice@example.com (123456789)
# =>   - name
# =>   - ZD:   Alice
# =>   - SFDC: Alice Example
# => done determining differences
# => Determining organizations not in SFDC to tag...done
# => Comparison report:
# => - Users
# =>   - Creates:            0
# =>   - Updates:            1
# =>   - Not in SFDC to tag: 0

Parameters:

  • redis_client (Object) —

    An instance of Readiness::Redis

  • zendesk_client (Object) —

    An instance of Readines::Zendesk::Client

  • salesforce_client (Object) —

    An instance of Readines::Salesforce::Client

  • verbose (Boolean) (defaults to: false) —

    If you want verbose output or not

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 447

def self.compare_usgov_users(redis_client, zendesk_client, salesforce_client, verbose = false)
  differences = {
    creates: [],
    updates: [],
    not_in_sfdc: []
  }
  @redis_client = redis_client
  @zendesk_client = zendesk_client
  @salesforce_client = salesforce_client
  @verbose = verbose
  @organizations = determine_usgov_organizations
  @zd_users = determine_usgov_users
  @contacts = determine_usgov_contacts
  puts 'Determining differences...' if @verbose
  (@contacts - usgov_comparable_users).each do |diff|
    user = @zd_users.detect { |u| u['email'] == diff['email'] }
    if user.nil?
      puts "- Need to create #{diff['email']} (#{diff['name']})" if @verbose
      differences[:creates].push(usgov_user_creation_object(diff))
    else
      if @verbose
        puts "- Differences for #{diff['email']} (#{user['id']})"
        diff.keys.each do |k|
          next if diff[k] == user[k]

          puts "  - #{k}"
          puts "    - ZD:   #{user[k]}"
          puts "    - SFDC: #{diff[k]}"
        end
      end
      differences[:updates].push(usgov_user_update_object(diff, user))
    end
  end
  differences[:creates].compact!
  differences[:updates].compact!
  print 'Determining users not in SFDC to tag...' if @verbose
  emails = @contacts.map { |c| c['email'].downcase.strip }
  differences[:not_in_sfdc] = @zd_users.reject { |u| usgov_exclude_from_tagging(u, emails) }
  puts 'done' if @verbose
  usgov_user_report(differences) if @verbose
  differences
end

.create_global_contact?(org) ⇒ Boolean

Determines if a support contact should be created for Zendesk Global

Parameters:

Returns:

  • (Boolean)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 218

def self.create_global_contact?(org)
  return false if org.organization_fields['account_type'].downcase =~ /_partner$/
  return false if org.organization_fields['partner_customer']

  true
end

.determine_global_accounts ⇒ Array

Gather SFDC Accounts for Zendesk Global

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 545

def self.determine_global_accounts
  print 'Gathering from Salesforce...' if @verbose
  accs = Readiness::Salesforce::Accounts.global_accounts(@salesforce_client)
  puts 'done' if @verbose
  accs
end

.determine_global_organizations ⇒ Array

Gather Zendesk Global organizations, either from Redis or Zendesk

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 584

def self.determine_global_organizations
  print 'Gathering Organizations...' if @verbose
  orgs = Readiness::Redis.get(@redis_client, 'global_organizations')
  unless orgs.nil?
    puts 'received from Redis cache.' if @verbose
    return orgs
  end
  print 'needing to gather from Zendesk...' if @verbose
  orgs = Readiness::Zendesk::Organizations.list_many(@zendesk_client)
  puts 'done' if @verbose
  orgs.map { |o| global_zd_sync_object(o) }
end

.determine_usgov_accounts ⇒ Array

Gather SFDC Accounts for Zendesk US Government

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 558

def self.determine_usgov_accounts
  print 'Gathering from Salesforce...' if @verbose
  accs = Readiness::Salesforce::Accounts.usgov_accounts(@salesforce_client)
  puts 'done' if @verbose
  accs
end

.determine_usgov_contacts ⇒ Array

Gather SFDC Contacts for Zendesk US Government

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 571

def self.determine_usgov_contacts
  print 'Gathering from Salesforce...' if @verbose
  users = Readiness::Salesforce::Contacts.usgov_contacts(@salesforce_client)
  puts 'done' if @verbose
  users
end

.determine_usgov_organizations ⇒ Array

Gather Zendesk US Government organizations, either from Redis or Zendesk

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 603

def self.determine_usgov_organizations
  print 'Gathering Organizations...' if @verbose
  orgs = Readiness::Redis.get(@redis_client, 'usgov_organizations')
  unless orgs.nil?
    puts 'received from Redis cache.' if @verbose
    return orgs
  end
  print 'needing to gather from Zendesk...' if @verbose
  orgs = Readiness::Zendesk::Organizations.list_many(@zendesk_client)
  puts 'done' if @verbose
  orgs.map { |o| usgov_zd_org_sync_object(o) }
end

.determine_usgov_users ⇒ Array

Gather Zendesk US Government users, either from Redis or Zendesk

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 622

def self.determine_usgov_users
  print 'Gathering Users...' if @verbose
  users = Readiness::Redis.get(@redis_client, 'usgov_users')
  unless users.nil?
    puts 'received from Redis cache.' if @verbose
    return users
  end
  print 'needing to gather from Zendesk...' if @verbose
  users = Readiness::Zendesk::Users.list_many(@zendesk_client, 0, false, ['end-user'])
  puts 'done' if @verbose
  users.map { |u| usgov_zd_user_sync_object(u) }.compact
end

.global_comparable_org(org) ⇒ Hash

Create a comparable org object for Zendesk Global

Parameters:

  • org (Hash)

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 688

def self.global_comparable_org(org)
  zd = org.dup
  zd.delete('id')
  zd['aar'] = zd['aar'].to_f
  zd['seats_decimal'] = zd['seats_decimal'].to_f
  zd
end

.global_comparable_orgs ⇒ Array

Modify Zendesk Global organizations into a comparable Array

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 654

def self.global_comparable_orgs
  new_orgs = Marshal.load(Marshal.dump(@organizations))
  new_orgs.map { |zd| global_comparable_org(zd) }
end

.global_custom_fields_from_account(account) ⇒ Hash

Translate SFDC account information into the custom field s Hash for Zendesk Global information

Parameters:

  • acc (Hash)

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 985

def self.()
  {
    'aar' => ['aar'],
    'account_owner' => ['account_owner'],
    'account_type' => ['type'],
    'expiration_date' => ['expiration_date'],
    'greatly_expired' => ['greatly_expired'],
    'health_score' => ['health_score'],
    'not_in_sfdc' => ['not_in_sfdc'],
    'org_in_escalated_state' => ['org_in_escalated_state'],
    'org_region' => ['org_region'],
    'partner_customer' => ['partner_customer'],
    'restricted_account' => ['restricted_account'],
    'salesforce_id' => ['salesforce_id'],
    'sales_segmentation' => ['sales_segmentation'],
    'seats_decimal' => ['seats_decimal'],
    'sfdc_short_id' => ['sfdc_short_id'],
    'solutions_architect' => ['solutions_architect'],
    'sub_community_other' => ['sub_community_other'],
    'sub_consumption_ai' => ['sub_consumption_ai'],
    'sub_consumption_cicd_minutes' => ['sub_consumption_cicd_minutes'],
    'sub_consumption_duo_enterprise' => ['sub_consumption_duo_enterprise'],
    'sub_consumption_duo_premium' => ['sub_consumption_duo_premium'],
    'sub_consumption_duo_amazon_q' => ['sub_consumption_duo_amazon_q'],
    'sub_consumption_eap' => ['sub_consumption_eap'],
    'sub_consumption_storage' => ['sub_consumption_storage'],
    'sub_dotcom_premium' => ['sub_dotcom_premium'],
    'sub_dotcom_ultimate' => ['sub_dotcom_ultimate'],
    'sub_edu' => ['sub_edu'],
    'sub_gitlab_dedicated' => ['sub_gitlab_dedicated'],
    'sub_oss' => ['sub_oss'],
    'sub_other' => ['sub_other'],
    'sub_proserv' => ['sub_proserv'],
    'sub_sm_premium' => ['sub_sm_premium'],
    'sub_sm_starter' => ['sub_sm_starter'],
    'sub_sm_ultimate' => ['sub_sm_ultimate'],
    'sub_ss_ase' => ['sub_ss_ase'],
    'sub_ss_growth' => ['sub_ss_growth'],
    'sub_ss_enterprise' => ['sub_ss_enterprise'],
    'sub_usgov_12x5' => ['sub_usgov_12x5'],
    'sub_usgov_24x7' => ['sub_usgov_24x7'],
    'support_hold' => ['support_hold'],
    'support_level' => ['support_level'],
    'technical_account_manager' => ['technical_account_manager']
  }
end

.global_org_creation_object(account) ⇒ Object

Create an instance of Zendesk::Organizations for Zendesk Global creation purposes

Parameters:

  • account (Hash)

Returns:

  • (Object)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 889

def self.global_org_creation_object()
  org = Readiness::Zendesk::Organizations.new
  org.name = ['name']
  org.organization_fields = ()
  org
end

.global_org_update_object(account, organization) ⇒ Object

Create an instance of Zendesk::Organizations for Zendesk Global update purposes

Parameters:

  • account (Hash)
  • organization (Hash)

Returns:

  • (Object)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 936

def self.global_org_update_object(, organization)
  org = Readiness::Zendesk::Organizations.find!(@zendesk_client, organization['id'])
  org.name = ['name']
  org.organization_fields = ()
  org
end

.global_report(differences) ⇒ Object

Print a comparison report for Zendesk Global

Parameters:

  • differences (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 503

def self.global_report(differences)
  puts 'Comparison report:'
  puts "- Organization Creates:    #{differences[:creates].count}"
  puts "  - Contacts to create:    #{differences[:contacts].count}"
  puts "- Organization Updates:    #{differences[:updates].count}"
  puts "- Orgs Not in SFDC to tag: #{differences[:not_in_sfdc].count}"
end

.global_slack_message(org) ⇒ Object

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 1088

def self.global_slack_message(org)
  <<~STRING
    :double-exclaimation: Attention Support Readiness! :double-exclaimation:

    An organization (<https://gitlab.zendesk.com/agent/organizations/#{org.id}|#{org.id}>) was created for SFDC account #{org.organization_fields['salesforce_id']} (#{sfdc_links(org.organization_fields['salesforce_id'])}) but it had no corresponsing contacts.

    Please investigate this manually. If you are able to locate a contact to use for the created organization, please add/associate them manually.
  STRING
end

.global_sync(redis_client, zendesk_client, salesforce_client, slack_client) ⇒ Object

Perform a Zendesk-Salesforce Sync for Zendesk Global

Examples:

require 'support_readiness'
zendesk_config = Readiness::Zendesk::Configuration.new
zendesk_config.username = ENV.fetch('ZD_USERNAME')
zendesk_config.token = ENV.fetch('ZD_TOKEN')
zendesk_config.url = ENV.fetch('ZD_URL')
zendesk_client = Readiness::Zendesk::Client.new(zendesk_config)

sfdc_config = Readiness::Salesforce::Configuration.new
sfdc_config.api_version = '58.0'
sfdc_config.client_id = ENV.fetch('SFDC_CLIENTID')
sfdc_config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
sfdc_config.password = ENV.fetch('SFDC_PASSWORD')
sfdc_config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
sfdc_config.username = ENV.fetch('SFDC_USERNAME')
sfdc_client = Readiness::Salesforce::Client.new(sfdc_config)

slack_config = Readiness::Slack::Configuration.new
slack_config.url = ENV.fetch('SLACK_URL')
slack_client = Readiness::Slack::Client.new(slack_config)

redis_client = Readiness::Redis.new(ENV.fetch('REDIS_HOST'), ENV.fetch('REDIS_PORT'), ENV.fetch('REDIS_PASSWORD'))

Readiness::Repos::ZendeskSalesforceSync.global_sync(redis_client, zendesk_client, salesforce_client, slack_client)

Parameters:

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 143

def self.global_sync(redis_client, zendesk_client, salesforce_client, slack_client)
  print 'Determining differences...'
  differences = compare_global_organizations(redis_client, zendesk_client, salesforce_client)
  puts 'done'
  differences[:creates].each do |org|
    puts "Creating #{org.name}..."
    create = Readiness::Zendesk::Organizations.create!(zendesk_client, org)
    puts '- Organization created'
    if create_global_contact?(create)
      print '- Setting up contact for org...'
      contact = differences[:contacts].detect { |c| c['salesforce_id'] == org.organization_fields['salesforce_id'] }
      if contact.nil?
        Readiness::Slack::Messages.create!(slack_client, global_slack_message(create))
        puts 'error'
      else
        search = Readiness::Zendesk::Search.users(zendesk_client, "email:#{contact['email']}")
        if search.count == 1
          if search.first.organization_id.nil?
            user = search.first
            user.organization_id = create.id
            Readiness::Zendesk::Users.update!(zendesk_client, user)
            puts 'done'
          else
            Readiness::Slack::Messages.create!(slack_client, global_slack_message(create))
            puts 'error'
          end
        elsif search.count.zero?
          user = Readiness::Zendesk::Users.new
          user.email = contact['email']
          user.name = contact['name']
          user.organization_id = create.id
          Readiness::Zendesk::Users.create!(zendesk_client, user)
          puts 'done'
        else
          Readiness::Slack::Messages.create!(slack_client, global_slack_message(create))
          puts 'error'
        end
      end
    end
    @organizations.push(global_zd_sync_object(create))
  end
  differences[:updates].each do |org|
    print "Updating #{org.name}..."
    update = Readiness::Zendesk::Organizations.update!(zendesk_client, org)
    puts 'done'
    index = @organizations.index { |o| o['id'] == update.id }
    @organizations[index] = global_zd_sync_object(update) unless index.nil?
  end
  differences[:not_in_sfdc].each do |diff|
    org = Readiness::Zendesk::Organizations.find!(zendesk_client, diff['id'])
    print "Marking #{org.name} as not being in SFDC"
    org.organization_fields['not_in_sfdc'] = true
    update = Readiness::Zendesk::Organizations.update!(zendesk_client, org)
    puts 'done'
    index = @organizations.index { |o| o['id'] == update.id }
    @organizations[index] = global_zd_sync_object(update) unless index.nil?
  end
  print 'Updating Redis cache...'
  Readiness::Redis.set(redis_client, 'global_organizations', @organizations)
  puts 'done'
  print 'Adding to Redis creation log...'
  current = Readiness::Redis.get(redis_client, 'global_org_creations_log')
  timestamp = Time.now.utc.strftime('%Y-%m-%dT%H:%MZ')
  current[timestamp] = differences[:creates].map { |c| c.organization_fields['salesforce_id'] }
  Readiness::Redis.set(redis_client, 'global_org_creations_log', current)
  puts 'done'
end

.global_zd_sync_object(org) ⇒ Hash

Generate a sync object from Zendesk Global information for comparison purposes

Parameters:

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 732

def self.global_zd_sync_object(org)
  {
    'id' => org.id,
    'name' => org.name,
    'salesforce_id' => org.organization_fields['salesforce_id'],
    'sfdc_short_id' => org.organization_fields['sfdc_short_id'],
    'support_level' => org.organization_fields['support_level'],
    'aar' => org.organization_fields['aar'],
    'sales_segmentation' => org.organization_fields['sales_segmentation'],
    'account_owner' => org.organization_fields['account_owner'],
    'type' => org.organization_fields['account_type'],
    'technical_account_manager' => org.organization_fields['technical_account_manager'],
    'solutions_architect' => org.organization_fields['solutions_architect'],
    'seats_decimal' => org.organization_fields['seats_decimal'],
    'org_region' => org.organization_fields['org_region'],
    'health_score' => org.organization_fields['health_score'],
    'expiration_date' => org.organization_fields['expiration_date'],
    'restricted_account' => org.organization_fields['restricted_account'],
    'greatly_expired' => org.organization_fields['greatly_expired'],
    'sub_consumption_ai' => org.organization_fields['sub_consumption_ai'],
    'sub_consumption_cicd_minutes' => org.organization_fields['sub_consumption_cicd_minutes'],
    'sub_consumption_duo_enterprise' => org.organization_fields['sub_consumption_duo_enterprise'],
    'sub_consumption_duo_premium' => org.organization_fields['sub_consumption_duo_premium'],
    'sub_consumption_duo_amazon_q' => org.organization_fields['sub_consumption_duo_amazon_q'],
    'sub_consumption_eap' => org.organization_fields['sub_consumption_eap'],
    'sub_consumption_storage' => org.organization_fields['sub_consumption_storage'],
    'sub_proserv' => org.organization_fields['sub_proserv'],
    'sub_dotcom_premium' => org.organization_fields['sub_dotcom_premium'],
    'sub_dotcom_ultimate' => org.organization_fields['sub_dotcom_ultimate'],
    'sub_sm_starter' => org.organization_fields['sub_sm_starter'],
    'sub_sm_premium' => org.organization_fields['sub_sm_premium'],
    'sub_sm_ultimate' => org.organization_fields['sub_sm_ultimate'],
    'sub_usgov_12x5' => org.organization_fields['sub_usgov_12x5'],
    'sub_usgov_24x7' => org.organization_fields['sub_usgov_24x7'],
    'sub_gitlab_dedicated' => org.organization_fields['sub_gitlab_dedicated'],
    'sub_edu' => org.organization_fields['sub_edu'],
    'sub_oss' => org.organization_fields['sub_oss'],
    'sub_community_other' => org.organization_fields['sub_community_other'],
    'sub_ss_ase' => org.organization_fields['sub_ss_ase'],
    'sub_ss_growth' => org.organization_fields['sub_ss_growth'],
    'sub_ss_enterprise' => org.organization_fields['sub_ss_enterprise'],
    'sub_other' => org.organization_fields['sub_other'],
    'partner_customer' => org.organization_fields['partner_customer'],
    'not_in_sfdc' => org.organization_fields['not_in_sfdc'],
    'support_hold' => org.organization_fields['support_hold'],
    'org_in_escalated_state' => org.organization_fields['org_in_escalated_state']
  }
end

.locate_org_from_user(user) ⇒ Object

Locate a Zendesk organization either via the Redis values or from Zendesk

Parameters:

  • oid (Integer) —

    The organization ID

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 873

def self.locate_org_from_user(user)
  return nil if user.organization_id.nil?

  detect = @organizations.detect { |o| o['id'] == user.organization_id }
  return detect unless detect.nil?

  Readiness::Zendesk::Organizations.find!(@zendesk_client, user.organization_id)
end

.sfdc_links(sfdc_id) ⇒ Object

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 1084

def self.sfdc_links(sfdc_id)
    "<https://gitlab.lightning.force.com/lightning/r/Account/#{sfdc_id}/view|#{sfdc_id}>"
end

.usgov_comparable_org(org) ⇒ Hash

Create a comparable org object for Zendesk US Government

Parameters:

  • org (Hash)

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 703

def self.usgov_comparable_org(org)
  zd = org.dup
  zd.delete('id')
  zd['arr'] = zd['arr'].to_f
  zd['number_of_seats'] = zd['number_of_seats'].to_f
  zd
end

.usgov_comparable_orgs ⇒ Array

Modify Zendesk US Government organizations into a comparable Array

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 665

def self.usgov_comparable_orgs
  new_orgs = Marshal.load(Marshal.dump(@organizations))
  new_orgs.map { |zd| usgov_comparable_org(zd) }
end

.usgov_comparable_user(user) ⇒ Hash

Create a comparable user object for Zendesk US Government

Parameters:

  • org (Hash)

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 718

def self.usgov_comparable_user(user)
  zd = user.dup
  zd.delete('id')
  zd.delete('org_id')
  zd
end

.usgov_comparable_users ⇒ Array

Modify Zendesk US Government users into a comparable Array

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 676

def self.usgov_comparable_users
  new_users = Marshal.load(Marshal.dump(@zd_users))
  new_users.map { |zd| usgov_comparable_user(zd) }
end

.usgov_custom_fields_from_account(account) ⇒ Hash

Translate SFDC account information into the custom field s Hash for Zendesk Global information

Parameters:

  • acc (Hash)

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 1039

def self.()
  {
    'arr' => ['arr'],
    'account_owner' => ['account_owner'],
    'account_type' => ['type'],
    'emergency_support_24x7' => ['emergency_support_24x7'],
    'expiration_date' => ['expiration_date'],
    'greatly_expired' => ['greatly_expired'],
    'health_score' => ['health_score'],
    'market_segment' => ['market_segment'],
    'not_in_sfdc' => ['not_in_sfdc'],
    'restricted_account' => ['restricted_account'],
    'salesforce_id' => ['salesforce_id'],
    'sales_segmentation' => ['sales_segmentation'],
    'number_of_seats' => ['number_of_seats'].to_i,
    'sfdc_short_id' => ['sfdc_short_id'],
    'solutions_architect' => ['solutions_architect'],
    'sub_community_other' => ['sub_community_other'],
    'sub_consumption_ai' => ['sub_consumption_ai'],
    'sub_consumption_cicd_minutes' => ['sub_consumption_cicd_minutes'],
    'sub_consumption_duo_enterprise' => ['sub_consumption_duo_enterprise'],
    'sub_consumption_duo_premium' => ['sub_consumption_duo_premium'],
    'sub_consumption_duo_amazon_q' => ['sub_consumption_duo_amazon_q'],
    'sub_consumption_eap' => ['sub_consumption_eap'],
    'sub_consumption_storage' => ['sub_consumption_storage'],
    'sub_dotcom_premium' => ['sub_dotcom_premium'],
    'sub_dotcom_ultimate' => ['sub_dotcom_ultimate'],
    'sub_edu' => ['sub_edu'],
    'sub_gitlab_dedicated' => ['sub_gitlab_dedicated'],
    'sub_oss' => ['sub_oss'],
    'sub_other' => ['sub_other'],
    'sub_proserv' => ['sub_proserv'],
    'sub_sm_premium' => ['sub_sm_premium'],
    'sub_sm_starter' => ['sub_sm_starter'],
    'sub_sm_ultimate' => ['sub_sm_ultimate'],
    'sub_ss_ase' => ['sub_ss_ase'],
    'sub_usgov_12x5' => ['sub_usgov_12x5'],
    'sub_usgov_24x7' => ['sub_usgov_24x7'],
    'support_hold' => ['support_hold'],
    'support_level' => ['support_level'],
    'technical_account_manager' => ['technical_account_manager'],
    'date_marked_not_in_sfdc' => ['date_marked_not_in_sfdc']
  }
end

.usgov_exclude_from_tagging(user, emails) ⇒ Object

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 490

def self.usgov_exclude_from_tagging(user, emails)
  return true if emails.include? user['email']
  return true if user['not_in_sfdc']

  false
end

.usgov_org_creation_object(account) ⇒ Object

Create an instance of Zendesk::Organizations for Zendesk US Government creation purposes

Parameters:

  • account (Hash)

Returns:

  • (Object)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 903

def self.usgov_org_creation_object()
  org = Readiness::Zendesk::Organizations.new
  org.name = ['name']
  org.organization_fields = ()
  org
end

.usgov_org_report(differences) ⇒ Object

Print a organization comparison report for Zendesk US Government

Parameters:

  • differences (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 517

def self.usgov_org_report(differences)
  puts 'Comparison report:'
  puts '- Organizations'
  puts "  - Creates:            #{differences[:creates].count}"
  puts "  - Updates:            #{differences[:updates].count}"
  puts "  - Not in SFDC to tag: #{differences[:not_in_sfdc].count}"
end

.usgov_org_sync(redis_client, zendesk_client, salesforce_client) ⇒ Object

Perform a Zendesk-Salesforce Sync for Zendesk US Government

Examples:

require 'support_readiness'
zendesk_config = Readiness::Zendesk::Configuration.new
zendesk_config.username = ENV.fetch('US_ZD_USERNAME')
zendesk_config.token = ENV.fetch('US_ZD_TOKEN')
zendesk_config.url = ENV.fetch('US_ZD_URL')
zendesk_client = Readiness::Zendesk::Client.new(zendesk_config)

sfdc_config = Readiness::Salesforce::Configuration.new
sfdc_config.api_version = '58.0'
sfdc_config.client_id = ENV.fetch('SFDC_CLIENTID')
sfdc_config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
sfdc_config.password = ENV.fetch('SFDC_PASSWORD')
sfdc_config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
sfdc_config.username = ENV.fetch('SFDC_USERNAME')
sfdc_client = Readiness::Salesforce::Client.new(sfdc_config)

redis_client = Readiness::Redis.new(ENV.fetch('REDIS_HOST'), ENV.fetch('REDIS_PORT'), ENV.fetch('REDIS_PASSWORD'))

Readiness::Repos::ZendeskSalesforceSync.usgov_org_sync(redis_client, zendesk_client, salesforce_client)

Parameters:

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 72

def self.usgov_org_sync(redis_client, zendesk_client, salesforce_client)
  print 'Determining differences...'
  differences = compare_usgov_organizations(redis_client, zendesk_client, salesforce_client)
  puts 'done'
  differences[:creates].each do |org|
    puts "Creating #{org.name}..."
    create = Readiness::Zendesk::Organizations.create!(zendesk_client, org)
    puts '- Organization created'
    @organizations.push(usgov_zd_org_sync_object(create))
  end
  differences[:updates].each do |org|
    print "Updating #{org.name}..."
    update = Readiness::Zendesk::Organizations.update!(zendesk_client, org)
    puts 'done'
    index = @organizations.index { |o| o['id'] == update.id }
    @organizations[index] = usgov_zd_org_sync_object(update) unless index.nil?
  end
  differences[:not_in_sfdc].each do |diff|
    org = Readiness::Zendesk::Organizations.find!(zendesk_client, diff['id'])
    print "Marking #{org.name} as not being in SFDC..."
    org.organization_fields['not_in_sfdc'] = true
    org.organization_fields['date_marked_not_in_sfdc'] = Date.today.iso8601
    update = Readiness::Zendesk::Organizations.update!(zendesk_client, org)
    puts 'done'
    index = @organizations.index { |o| o['id'] == update.id }
    @organizations[index] = usgov_zd_org_sync_object(update) unless index.nil?
  end
  print 'Updating Redis cache...'
  Readiness::Redis.set(redis_client, 'usgov_organizations', @organizations)
  puts 'done'
  print 'Adding to Redis creation log...'
  current = Readiness::Redis.get(redis_client, 'usgov_org_creations_log')
  timestamp = Time.now.utc.strftime('%Y-%m-%dT%H:%MZ')
  current[timestamp] = differences[:creates].map { |c| c.organization_fields['salesforce_id'] }
  Readiness::Redis.set(redis_client, 'usgov_org_creations_log', current)
  puts 'done'
end

.usgov_org_update_object(account, organization) ⇒ Object

Create an instance of Zendesk::Organizations for Zendesk US Government update purposes

Parameters:

  • account (Hash)
  • organization (Hash)

Returns:

  • (Object)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 951

def self.usgov_org_update_object(, organization)
  org = Readiness::Zendesk::Organizations.find!(@zendesk_client, organization['id'])
  org.name = ['name']
  org.organization_fields = ()
  org
end

.usgov_user_creation_object(contact) ⇒ Object

Create an instance of Zendesk::Users for Zendesk US Government creation purposes

Parameters:

  • contact (Hash)

Returns:

  • (Object)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 917

def self.usgov_user_creation_object(contact)
  org = @organizations.detect { |o| o['salesforce_id'] == contact['salesforce_id'] }
  return nil if org.nil?

  user = Readiness::Zendesk::Users.new
  user.email = contact['email']
  user.name = contact['name']
  user.organization_id = org['id']
  user
end

.usgov_user_report(differences) ⇒ Object

Print an user comparison report for Zendesk US Government

Parameters:

  • differences (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 531

def self.usgov_user_report(differences)
  puts 'Comparison report:'
  puts '- Users'
  puts "  - Creates:            #{differences[:creates].count}"
  puts "  - Updates:            #{differences[:updates].count}"
  puts "  - Not in SFDC to tag: #{differences[:not_in_sfdc].count}"
end

.usgov_user_sync(redis_client, zendesk_client, salesforce_client) ⇒ Object

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 13

def self.usgov_user_sync(redis_client, zendesk_client, salesforce_client)
  print 'Determining differences...'
  differences = compare_usgov_users(redis_client, zendesk_client, salesforce_client, false)
  puts 'done'
  differences[:creates].each do |user|
    print "Creating #{user.email}..."
    create = Readiness::Zendesk::Users.create_or_update!(zendesk_client, user)
    puts 'done'
    @zd_users.push(usgov_zd_user_sync_object(create))
  end
  differences[:updates].each do |user|
    print "Updating #{user.email}..."
    update = Readiness::Zendesk::Users.update!(zendesk_client, user)
    puts 'done'
    index = @zd_users.index { |u| u['id'] == update.id }
    @zd_users[index] = usgov_zd_user_sync_object(update) unless index.nil?
  end
  differences[:not_in_sfdc].each do |diff|
    user = Readiness::Zendesk::Users.find!(zendesk_client, diff['id'])
    print "Marking #{user.email} as not being in SFDC..."
    user.user_fields['not_in_sfdc'] = true
    update = Readiness::Zendesk::Users.update!(zendesk_client, user)
    puts 'done'
    index = @zd_users.index { |u| u['id'] == update.id }
    @zd_users[index] = usgov_zd_user_sync_object(update) unless index.nil?
  end
  print 'Updating Redis cache...'
  Readiness::Redis.set(redis_client, 'usgov_users', @zd_users)
  puts 'done'
end

.usgov_user_update_object(contact, zd_user) ⇒ Object

Create an instance of Zendesk::Users for Zendesk US Government update purposes

Parameters:

  • contact (Hash)
  • user (Hash)

Returns:

  • (Object)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 966

def self.usgov_user_update_object(contact, zd_user)
  user = Readiness::Zendesk::Users.find!(@zendesk_client, zd_user['id'])
  org = @organizations.detect { |o| o['salesforce_id'] == contact['salesforce_id'] }
  return nil if org.nil?

  user.email = contact['email']
  user.name = contact['name']
  user.organization_id = org['id']
  user.user_fields['not_in_sfdc'] = contact['not_in_sfdc']
  user
end

.usgov_zd_org_sync_object(org) ⇒ Hash

Generate a sync object from Zendesk US Government organization information for comparison purposes

Parameters:

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 788

def self.usgov_zd_org_sync_object(org)
  {
    'id' => org.id,
    'name' => org.name,
    'salesforce_id' => org.organization_fields['salesforce_id'],
    'sfdc_short_id' => org.organization_fields['sfdc_short_id'],
    'support_level' => org.organization_fields['support_level'],
    'arr' => org.organization_fields['arr'],
    'market_segment' => org.organization_fields['market_segment'],
    'account_owner' => org.organization_fields['account_owner'],
    'type' => org.organization_fields['account_type'],
    'technical_account_manager' => org.organization_fields['technical_account_manager'],
    'solutions_architect' => org.organization_fields['solutions_architect'],
    'number_of_seats' => org.organization_fields['number_of_seats'],
    'health_score' => org.organization_fields['health_score'],
    'expiration_date' => org.organization_fields['expiration_date'],
    'restricted_account' => org.organization_fields['restricted_account'],
    'greatly_expired' => org.organization_fields['greatly_expired'],
    'emergency_support_24x7' => org.organization_fields['emergency_support_24x7'],
    'sub_consumption_ai' => org.organization_fields['sub_consumption_ai'],
    'sub_consumption_cicd_minutes' => org.organization_fields['sub_consumption_cicd_minutes'],
    'sub_consumption_duo_enterprise' => org.organization_fields['sub_consumption_duo_enterprise'],
    'sub_consumption_duo_premium' => org.organization_fields['sub_consumption_duo_premium'],
    'sub_consumption_duo_amazon_q' => org.organization_fields['sub_consumption_duo_amazon_q'],
    'sub_consumption_eap' => org.organization_fields['sub_consumption_eap'],
    'sub_consumption_storage' => org.organization_fields['sub_consumption_storage'],
    'sub_proserv' => org.organization_fields['sub_proserv'],
    'sub_dotcom_premium' => org.organization_fields['sub_dotcom_premium'],
    'sub_dotcom_ultimate' => org.organization_fields['sub_dotcom_ultimate'],
    'sub_sm_starter' => org.organization_fields['sub_sm_starter'],
    'sub_sm_premium' => org.organization_fields['sub_sm_premium'],
    'sub_sm_ultimate' => org.organization_fields['sub_sm_ultimate'],
    'sub_usgov_12x5' => org.organization_fields['sub_usgov_12x5'],
    'sub_usgov_24x7' => org.organization_fields['sub_usgov_24x7'],
    'sub_gitlab_dedicated' => org.organization_fields['sub_gitlab_dedicated'],
    'sub_edu' => org.organization_fields['sub_edu'],
    'sub_oss' => org.organization_fields['sub_oss'],
    'sub_community_other' => org.organization_fields['sub_community_other'],
    'sub_ss_ase' => org.organization_fields['sub_ss_ase'],
    'sub_other' => org.organization_fields['sub_other'],
    'not_in_sfdc' => org.organization_fields['not_in_sfdc'],
    'support_hold' => org.organization_fields['support_hold'],
    'date_marked_not_in_sfdc' => org.organization_fields['date_marked_not_in_sfdc'],
  }
end

.usgov_zd_user_sync_object(user) ⇒ Hash

Generate a sync object from Zendesk US Government user information for comparison purposes

Parameters:

Returns:

  • (Hash)

Author:

  • Jason Colyer

Since:

  • 1.0.28



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# File 'lib/support_readiness/repos/zendesk_salesforce_sync.rb', line 841

def self.usgov_zd_user_sync_object(user)
  return nil if user.email =~ /gitlab.com$/

  org = locate_org_from_user(user)
  if org.nil?
    return {
      "id" => user.id,
      "name" => user.name,
      "email" => user.email,
      "org" => nil,
      "org_id" => nil,
      "salesforce_id" => nil,
      "not_in_sfdc" => user.user_fields['not_in_sfdc']
    }
  end
  {
    "id" => user.id,
    "name" => user.name,
    "email" => user.email,
    "org" => (org.is_a?(Hash) ? org['name'] : org.name),
    "org_id" => user.organization_id,
    "salesforce_id" => (org.is_a?(Hash) ? org['salesforce_id'] : org.organization_fields['salesforce_id']),
    "not_in_sfdc" => user.user_fields['not_in_sfdc']
  }
end