Class: Readiness::SupportSuperFormProcessor::GlobalIRHackeroneLicense

Inherits:
Client
  • Object
show all
Defined in:
lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb

Overview

Defines the class GlobalIRHackeroneLicense within the module Zendesk.

Author:

  • Jason Colyer

Since:

  • 1.0.42

Class Method Summary collapse

Methods inherited from Client

auth_error, bad_request_error, convert_actions, convert_conditions, convert_standard_names_to_ids, convert_ticket_form_agent_conditions, convert_ticket_form_brands, convert_ticket_form_end_user_conditions, convert_ticket_form_names_to_ids, convert_view_names_to_ids, convert_view_restrictions, covert_ticket_form_field_ids, create_package!, erb_renderer, handle_request_error, not_found_error, not_processible_error, put_into_archive, recursively_deflate_directory, timestamp_filename, to_clean_json, to_clean_json_with_key, to_hash, to_nearly_clean_json, to_nearly_clean_json_with_key, to_param_string, write_entries

Class Method Details

.body ⇒ String

Returns the ticket body

Returns:

  • (String)

Author:

  • Jason Colyer

Since:

  • 1.0.42



149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 149

def self.body
  <<~STRING
    <p>
      Greetings
    </p>
    <p>
      Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
    </p>
    <p>
      A request has been filed for Hacker One Reporter License.
    </p>
    <p>
      The information for this is as follows:
    </p>
    <ul>
      <li>Contact's name: #{contact_name}</li>
      <li>
        Contact's email: #{contact_email}
        <a href="https://www.zuora.com/platform/apps/search?searchTerm=#{contact_email}" target='_blank'>(Zuora Search)</a>
        <a href="https://customers.gitlab.com/admin/customer?model_name=customer&query=#{contact_email}" target='_blank'>(Portal Search)</a>
      </li>
      <li>Company: H1 Reporter Award - #{company}</li>
      <li>Plan: Ultimate</li>
      <li>Number of users: 5</li>
      <li>Reason for license: HackerOne Reporter Award</li>
      <li>License duration: 1 year</li>
      <li>Trial: Yes</li>
    </ul>
    <p>
      Some additional context for this request is:
    </p>
    <pre>
      #{context}
    </pre>
    <p>
      You can find the workflow for this ticket <a href='https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/generating_hackerone_reporter_licenses/' target='_blank'>here</a>
    </p>
  STRING
end

.company ⇒ Object

Sets the global variable company

Author:

  • Jason Colyer

Since:

  • 1.0.42



139
140
141
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 139

def self.company
  @company ||= ENV.fetch('COMPANY')
end

.contact_email ⇒ Object

Sets the global variable contact_email

Author:

  • Jason Colyer

Since:

  • 1.0.42



130
131
132
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 130

def self.contact_email
  @contact_email ||= ENV.fetch('CONTACT_EMAIL')
end

.contact_name ⇒ Object

Sets the global variable contact_name

Author:

  • Jason Colyer

Since:

  • 1.0.42



121
122
123
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 121

def self.contact_name
  @contact_name ||= ENV.fetch('CONTACT_NAME')
end

.context ⇒ Object

Sets the global variable context

Author:

  • Jason Colyer

Since:

  • 1.0.42



112
113
114
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 112

def self.context
  @context ||= ENV.fetch('LNR_OTHER_CONTEXT')
end

.process!(gitlab_client, gitlab_admin_client, zendesk_client) ⇒ Object

Process a Global Internal Request Hackerone License request

Author:

  • Jason Colyer

Since:

  • 1.0.42



18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 18

def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
  @gitlab_client = gitlab_client
  @gitlab_admin_client = gitlab_admin_client
  @zendesk_client = zendesk_client
  @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
  @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
  @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
  @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
  @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
  @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
  @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
  @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
  @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
  @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
  @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
  @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
  @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
  @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
  @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
  search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
  end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }        
  requester
  zd_user
  ticket = Readiness::Zendesk::Tickets.new
  ticket.email_ccs = [
    { user_id: zd_user.id }
  ]
  ticket.requester_id = end_user.id
  ticket.submitter_id = end_user.id
  ticket.comment = { html_body: body }
  ticket.subject = 'Internal Request - SM - Hacker One Reporter License'
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_hackerone]
  ticket.priority = request_priority
  ticket.status = 'new'
  ticket.ticket_form_id = @lnr_form.id
  ticket.custom_fields = [
    { id: @area_of_focus_field.id, value: 'aof_lnr' },
    { id: @ticket_stage_field.id, value: 'stage-frt' },
    { id: @prfs_field.id, value: 'all_regions' },
    { id: @plan_field.id, value: 'free_plan' },
    { id: @sales_name_field.id, value: zd_user.name },
    { id: @sales_email_field.id, value: zd_user.email },
    { id: @severity_field.id, value: 'sev3' },
    { id: @arr_field.id, value: '0' },
    { id: @priority_field.id, value: 'medium' },
    { id: @ir_category_field.id, value: 'ir_hackerone' },
    { id: @ir_submitter_field.id, value: zd_user.email },
    { id: @channel_field.id, value: 'created_by_agent' }          
  ]
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
  puts "Ticket created: #{create.id}"
end

.request_priority ⇒ Object

Sets the global variable request_priority

Author:

  • Jason Colyer

Since:

  • 1.0.42



103
104
105
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 103

def self.request_priority
  @request_priority ||= ENV.fetch('PRIORITY')
end

.requester ⇒ Object

Sets the global variable requester

Author:

  • Jason Colyer

Since:

  • 1.0.42



76
77
78
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 76

def self.requester
  @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
end

.requester_email ⇒ Object

Sets the global variable requester_email

Author:

  • Jason Colyer

Since:

  • 1.0.42



94
95
96
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 94

def self.requester_email
  @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
end

.zd_user ⇒ Object

Sets the global variable zd_user

Author:

  • Jason Colyer

Since:

  • 1.0.42



85
86
87
 
# File 'lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb', line 85

def self.zd_user
  @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
end