Class: Readiness::SupportSuperFormProcessor::GlobalToggleEscalation

Inherits:
Client
  • Object
show all
Defined in:
lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb

Overview

Defines the class GlobalToggleEscalation within the module Zendesk.

Author:

  • Jason Colyer

Since:

  • 1.0.42

Class Method Summary collapse

Methods inherited from Client

auth_error, bad_request_error, convert_actions, convert_conditions, convert_standard_names_to_ids, convert_ticket_form_agent_conditions, convert_ticket_form_brands, convert_ticket_form_end_user_conditions, convert_ticket_form_names_to_ids, convert_view_names_to_ids, convert_view_restrictions, covert_ticket_form_field_ids, create_package!, erb_renderer, handle_request_error, not_found_error, not_processible_error, put_into_archive, recursively_deflate_directory, timestamp_filename, to_clean_json, to_clean_json_with_key, to_hash, to_nearly_clean_json, to_nearly_clean_json_with_key, to_param_string, write_entries

Class Method Details

.message ⇒ Object

Returns the issue description

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 102

def self.message
  <<~STRING
  ## Toggle the escalation status of an organization - #{org.id}

    Greetings @#{requester.username} !

    We have now toggled the escalated state of the organization at this time.

    /label ~"AutomatedRequests::Toggle Org Escalation State"

    /assign @#{requester.username}
  STRING
end

.org ⇒ Object

Sets the global variable org

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 84

def self.org
  @org ||= Readiness::Zendesk::Organizations.find(@zendesk_client, org_id)
end

.org_does_not_exist ⇒ Object

Create issue when organization does not exist

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 43

def self.org_does_not_exist
  issue = Readiness::GitLab::Issues.new
  issue.title = "Invalid Request - Organization Not Found"
  issue.description = org_does_not_exist_message
  create = Readiness::GitLab::Issues.create!(@gitlab_client, project, issue)
  puts "Issue created: #{create.web_url}"
  exit 0
end

.org_does_not_exist_message ⇒ Object

Returns the issue description

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 121

def self.org_does_not_exist_message
  <<~STRING
    ## Invalid Request Organization Not Found

    Greetings @#{requester.username} !

    We received a request from you recently, however the organization ID given #{org_id} is not a valid Zendesk Global Organization ID. As such, we are not able to proceed.

    Please review the Zendesk Global organization you were wanting to use once more and file a new submission.

    If you need assistance in locating the organization's ID, please ask in the Slack channel [#support_operations](https://gitlab.slack.com/archives/C018ZGZAMPD)

    /label ~"AutomatedRequests::Invalid Organization"

    /label ~"Invalid Zendesk Global organization given"

    /assign @#{requester.username}
  STRING
end

.org_id ⇒ Object

Sets the global variable org_id

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 93

def self.org_id
  @org_id ||= ENV.fetch('ZENDESK_ORGANIZATION_ID')
end

.process!(gitlab_client, gitlab_admin_client, zendesk_client) ⇒ Object

Process a Namesquatting Availability check request

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 18

def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
  @gitlab_client = gitlab_client
  @gitlab_admin_client = gitlab_admin_client
  @zendesk_client = zendesk_client
  requester
  org_does_not_exist if org.is_a? Hash
  new_org = Readiness::Zendesk::Organizations.new
  new_org.id = org.id
  new_org.organization_fields = {
    "org_in_escalated_state" => !org.custom_fields['org_in_escalated_state']
  }
  Readiness::Zendesk::Organizations.update!(@zendesk_client, new_org)
  issue = Readiness::GitLab::Issues.new
  issue.title = "Toggle the escalation status of an organization - #{org.id}"
  issue.description = message
  create = Readiness::GitLab::Issues.create!(@gitlab_client, project, issue)
  puts "Issue created: #{create.web_url}"
  exit 0
end

.project ⇒ Object

Sets the global variable project

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 75

def self.project
  @project ||= Readiness::GitLab::Projects.find!(@gitlab_client, 12811526)
end

.requester ⇒ Object

Sets the global variable requester

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 57

def self.requester
  @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
end

.requester_email ⇒ Object

Sets the global variable requester_email

Author:

  • Jason Colyer

Since:

  • 1.0.42



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# File 'lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb', line 66

def self.requester_email
  @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
end