Class: Readiness::TicketProcessor::CodeRequestAdvancedSAST

Inherits:
Client
  • Object
show all
Defined in:
lib/support_readiness/ticket_processor/code_request_advanced_sast.rb

Overview

Defines the class CodeRequestAdvancedSAST within the module Zendesk.

Author:

  • Jason Colyer

Since:

  • 1.0.102

Class Method Summary collapse

Methods inherited from Client

auth_error, bad_request_error, convert_actions, convert_conditions, convert_standard_names_to_ids, convert_ticket_form_agent_conditions, convert_ticket_form_brands, convert_ticket_form_end_user_conditions, convert_ticket_form_names_to_ids, convert_view_names_to_ids, convert_view_restrictions, covert_ticket_form_field_ids, create_package!, erb_renderer, handle_request_error, not_found_error, not_processible_error, put_into_archive, recursively_deflate_directory, timestamp_filename, to_clean_json, to_clean_json_with_key, to_hash, to_nearly_clean_json, to_nearly_clean_json_with_key, to_param_string, write_entries

Class Method Details

.approval(ticket) ⇒ Object

Update ticket for an approval

Author:

  • Jason Colyer

Since:

  • 1.0.102



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# File 'lib/support_readiness/ticket_processor/code_request_advanced_sast.rb', line 50

def self.approval(ticket)
  new_ticket = Readiness::Zendesk::Tickets.new
  new_ticket.tags = ticket.tags + ['advanced_sast_code_request_approved']
  Readiness::Zendesk::Tickets.update!(@zendesk_client, new_ticket)
  puts 'done (approval)'
  print 'Posting in Slack...'
  Readiness::Slack::Messages.create!(@slack_client, legal_slack_message(ticket))
  puts 'done'
  exit 0
end

.domain ⇒ Object

Return the domain of the zendesk instance being worked with

Author:

  • Jason Colyer

Since:

  • 1.0.102



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# File 'lib/support_readiness/ticket_processor/code_request_advanced_sast.rb', line 77

def self.domain
  @zendesk_client.connection.url_prefix.to_s.split('/')[2]
end

.legal_slack_message(ticket) ⇒ Object

Return the message for the Slack post

Author:

  • Jason Colyer

Since:

  • 1.0.102



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# File 'lib/support_readiness/ticket_processor/code_request_advanced_sast.rb', line 66

def self.legal_slack_message(ticket)
  <<~STRING
    Ticket <https://#{domain}/agent/tickets/#{ticket.id}|#{ticket.id}> has requested code information for Advanced SAST. They are being directed to legal@gitlab.com for this request.
  STRING
end

.process!(zendesk_client, slack_client, ticket_id) ⇒ Object

Process a code request for Advanced SAST

Author:

  • Jason Colyer

Since:

  • 1.0.102



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# File 'lib/support_readiness/ticket_processor/code_request_advanced_sast.rb', line 18

def self.process!(zendesk_client, slack_client, ticket_id)
  @slack_client = slack_client
  @zendesk_client = zendesk_client
  ticket = Readiness::Zendesk::Tickets.find!(@zendesk_client, ticket_id)
  print 'Processing request...'
  rejection(ticket) if ticket.organization_id.nil?
  organization = Readiness::Zendesk::Tickets.find!(@zendesk_client, ticket.organization_id)
  approval(ticket) if organization.organization_fields['sub_dotcom_ultimate']
  approval(ticket) if organization.organization_fields['sub_sm_ultimate']
  approval(ticket) if organization.organization_fields['sub_gitlab_dedicated']
  approval(ticket) if %w[open_partner select_partner alliance_partner].include? organization.organization_fields['account_type']
  rejection(ticket)
end

.rejection(ticket) ⇒ Object

Update ticket for a rejection

Author:

  • Jason Colyer

Since:

  • 1.0.102



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# File 'lib/support_readiness/ticket_processor/code_request_advanced_sast.rb', line 37

def self.rejection(ticket)
  new_ticket = Readiness::Zendesk::Tickets.new
  new_ticket.tags = ticket.tags + ['advanced_sast_code_request_denied']
  Readiness::Zendesk::Tickets.update!(@zendesk_client, new_ticket)
  puts 'done (rejection)'
  exit 0
end