Class: Readiness::TicketProcessor::STAR

Inherits:
Client
  • Object
show all
Defined in:
lib/support_readiness/ticket_processor/star.rb

Overview

Defines the class STAR within the module Zendesk.

Author:

  • Jason Colyer

Since:

  • 1.0.44

Class Method Summary collapse

Methods inherited from Client

auth_error, bad_request_error, convert_actions, convert_conditions, convert_standard_names_to_ids, convert_ticket_form_agent_conditions, convert_ticket_form_brands, convert_ticket_form_end_user_conditions, convert_ticket_form_names_to_ids, convert_view_names_to_ids, convert_view_restrictions, covert_ticket_form_field_ids, create_package!, erb_renderer, handle_request_error, not_found_error, not_processible_error, put_into_archive, recursively_deflate_directory, timestamp_filename, to_clean_json, to_clean_json_with_key, to_hash, to_nearly_clean_json, to_nearly_clean_json_with_key, to_param_string, write_entries

Class Method Details

.process!(zendesk_client, ticket_id) ⇒ Object

Process a STAR request

Author:

  • Jason Colyer

Since:

  • 1.0.44



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# File 'lib/support_readiness/ticket_processor/star.rb', line 18

def self.process!(zendesk_client, ticket_id)
  @zendesk_client = zendesk_client
  @ticket_id = ticket_id
  @ticket = Readiness::Zendesk::Tickets.find(@zendesk_client, @ticket_id)
  puts 'No ticket found, so no STAR actions to do' if @ticket.is_a? Hash
  exit 0 if @ticket.is_a? Hash

  new_ticket = Readiness::Zendesk::Tickets.new
  new_ticket.id = @ticket.id
  new_ticket.tags = @ticket.tags + ['star_submitted']
  Readiness::Zendesk::Tickets.update!(zendesk_client, new_ticket)
end