Class: Readiness::Zendesk::ViaTypes

Inherits:
Client
  • Object
show all
Defined in:
lib/support_readiness/zendesk/via_types.rb

Overview

TODO:

Find a way to dynamically generate list via developer.zendesk.com/documentation/ticketing/reference-guides/via-types/

Defines the class ViaTypes within the module Readiness::Zendesk.

Author:

  • Jason Colyer

Since:

  • 1.0.107

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods inherited from Client

auth_error, bad_request_error, convert_actions, convert_conditions, convert_standard_names_to_ids, convert_ticket_form_agent_conditions, convert_ticket_form_brands, convert_ticket_form_end_user_conditions, convert_ticket_form_names_to_ids, convert_view_names_to_ids, convert_view_restrictions, covert_ticket_form_field_ids, create_package!, erb_renderer, handle_request_error, not_found_error, not_processible_error, put_into_archive, recursively_deflate_directory, timestamp_filename, to_clean_json, to_clean_json_with_key, to_hash, to_nearly_clean_json, to_nearly_clean_json_with_key, to_param_string, write_entries

Constructor Details

#initialize(object = {}) ⇒ ViaTypes

Creates a new Readiness::Zendesk::Via_IDs instance

Examples:

require 'support_readiness'
Readiness::Zendesk::ViaTypes.new

Parameters:

Author:

  • Jason Colyer

Since:

  • 1.0.107



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# File 'lib/support_readiness/zendesk/via_types.rb', line 25

def initialize(object = {})
  @id = object['id']
  @name = object['name']
end

Instance Attribute Details

#id ⇒ Object

Since:

  • 1.0.107



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# File 'lib/support_readiness/zendesk/via_types.rb', line 14

def id
  @id
end

#name ⇒ Object

Since:

  • 1.0.107



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# File 'lib/support_readiness/zendesk/via_types.rb', line 14

def name
  @name
end

Class Method Details

.find_by_name(name) ⇒ Object

Locates a via type within Zendesk by name

Examples:

require 'support_readiness'
type = Readiness::Zendesk::ViaTypes.find_by_name('Web form')
pp type.id
# => 0

Parameters:

  • name (String) —

    The via type name to look for

Returns:

Author:

  • Jason Colyer

Since:

  • 1.0.107



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# File 'lib/support_readiness/zendesk/via_types.rb', line 145

def self.find_by_name(name)
  ViaTypes.list.detect { |v| v.name == name }
end

.list ⇒ Array

Lists via types

Examples:

require 'support_readiness'
types = Readiness::Zendesk::ViaTypes.list
pp types.first.name
# => "Web form"

Parameters:

  • client (Object) —

    An instance of Client

Returns:

  • (Array)

Author:

  • Jason Colyer

Since:

  • 1.0.107



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# File 'lib/support_readiness/zendesk/via_types.rb', line 42

def self.list
  [
    { 'id' => 0, 'name' => 'Web form' },
    { 'id' => 4, 'name' => 'Email' },
    { 'id' => 5, 'name' => 'Web service (API)' },
    { 'id' => 8, 'name' => 'Trigger, automation' },
    { 'id' => 9, 'name' => 'Linked problem' },
    { 'id' => 10, 'name' => 'Group deletion' },
    { 'id' => 11, 'name' => 'Change user' },
    { 'id' => 12, 'name' => 'Delete user' },
    { 'id' => 13, 'name' => 'Change group' },
    { 'id' => 14, 'name' => 'Push resource' },
    { 'id' => 15, 'name' => 'iPhone' },
    { 'id' => 16, 'name' => 'Get Satisfaction' },
    { 'id' => 17, 'name' => 'Feedback tab' },
    { 'id' => 19, 'name' => 'Merge' },
    { 'id' => 20, 'name' => 'Batch' },
    { 'id' => 21, 'name' => 'Recover from suspended ticket' },
    { 'id' => 22, 'name' => 'Automatic Solution Suggestions' },
    { 'id' => 23, 'name' => 'X (formerly Twitter) like' },
    { 'id' => 24, 'name' => 'Topic' },
    { 'id' => 25, 'name' => 'Merge user' },
    { 'id' => 26, 'name' => 'X DM' },
    { 'id' => 27, 'name' => 'Closed ticket' },
    { 'id' => 28, 'name' => 'LogMeIn Rescue' },
    { 'id' => 29, 'name' => 'Chat' },
    { 'id' => 30, 'name' => 'X' },
    { 'id' => 31, 'name' => 'Ticket sharing' },
    { 'id' => 32, 'name' => 'Macro reference' },
    { 'id' => 33, 'name' => 'Voicemail' },
    { 'id' => 34, 'name' => 'Phone call (incoming)' },
    { 'id' => 35, 'name' => 'Phone call (outbound)' },
    { 'id' => 36, 'name' => 'Blog' },
    { 'id' => 37, 'name' => 'Text message' },
    { 'id' => 38, 'name' => 'Facebook post' },
    { 'id' => 39, 'name' => 'Import' },
    { 'id' => 40, 'name' => 'GitHub' },
    { 'id' => 41, 'name' => 'Facebook private message' },
    { 'id' => 42, 'name' => 'Lotus' },
    { 'id' => 43, 'name' => 'Monitor event' },
    { 'id' => 44, 'name' => 'CTI* voicemail' },
    { 'id' => 45, 'name' => 'CTI phone call (inbound)' },
    { 'id' => 46, 'name' => 'CTI phone call (outbound)' },
    { 'id' => 47, 'name' => 'Churned account' },
    { 'id' => 48, 'name' => 'Web Widget' },
    { 'id' => 49, 'name' => 'Mobile SDK' },
    { 'id' => 50, 'name' => 'Help center post' },
    { 'id' => 51, 'name' => 'Sample ticket' },
    { 'id' => 52, 'name' => 'Sample interactive ticket' },
    { 'id' => 53, 'name' => 'Admin setting' },
    { 'id' => 54, 'name' => 'Satisfaction prediction' },
    { 'id' => 55, 'name' => 'Channel framework' },
    { 'id' => 56, 'name' => 'Mobile' },
    { 'id' => 57, 'name' => 'SMS text messages (through Talk)' },
    { 'id' => 58, 'name' => 'Ticket tagging' },
    { 'id' => 59, 'name' => 'Connect IPM' },
    { 'id' => 60, 'name' => 'Connect Mail' },
    { 'id' => 61, 'name' => 'Connect SMS' },
    { 'id' => 62, 'name' => 'Rule revision' },
    { 'id' => 63, 'name' => 'Answer Bot for agents' },
    { 'id' => 64, 'name' => 'Answer Bot for Slack' },
    { 'id' => 65, 'name' => 'Answer Bot for SDK' },
    { 'id' => 66, 'name' => 'Answer Bot API' },
    { 'id' => 67, 'name' => 'Answer Bot for Web Widget' },
    { 'id' => 68, 'name' => 'Symphony' },
    { 'id' => 69, 'name' => 'Side conversation' },
    { 'id' => 70, 'name' => 'Answer Bot' },
    { 'id' => 71, 'name' => 'Omnichannel' },
    { 'id' => 72, 'name' => 'LINE' },
    { 'id' => 73, 'name' => 'WeChat' },
    { 'id' => 74, 'name' => 'WhatsApp' },
    { 'id' => 75, 'name' => 'Native messaging' },
    { 'id' => 76, 'name' => 'Mailgun' },
    { 'id' => 77, 'name' => 'MessageBird SMS' },
    { 'id' => 78, 'name' => 'Sunshine Conversations Facebook Messenger' },
    { 'id' => 79, 'name' => 'Telegram messenger' },
    { 'id' => 80, 'name' => 'Sunshine Conversations Twilio SMS' },
    { 'id' => 81, 'name' => 'Viber messenger' },
    { 'id' => 82, 'name' => 'Google RCS messaging' },
    { 'id' => 83, 'name' => 'Apple Messages for Business' },
    { 'id' => 84, 'name' => 'Google Business Messages' },
    { 'id' => 85, 'name' => 'KakaoTalk messenger' },
    { 'id' => 86, 'name' => 'Instagram Direct Messenger' },
    { 'id' => 87, 'name' => 'Sunshine Conversations API' },
    { 'id' => 88, 'name' => 'Sunshine Conversations X DM' },
    { 'id' => 89, 'name' => 'Offline Chat Message' },
    { 'id' => 90, 'name' => 'Chat transcript' },
    { 'id' => 91, 'name' => 'Slack Connect Business Messaging' }
].map { |v| ViaTypes.new(v) }
end